Schedule I - Student Experience
Organisational changes during effective period - Schedule I - Student Experience.
Delegation Schedule I - Student Experience Residential Colleges
Delegation
Holder/Limit
Policy References and Administrative Notes
I1
Colleges (Debtor/Eviction Procedures)
Manager Residential Services Organise for security services to be on hand for evictions of residents. Head of Finance (or delegate) Receive notification of residents with outstanding fees greater than (2) and at the end of the Trimester if still outstanding. Place a hold on the account for consideration of debt collection procedures. Head of College (or delegate) Receive notifications of students with outstanding fees a week after instalment date. Communicate with students who are more than 2 weeks late and check status at end of Trimester. Refer students to Financial Services if fees remain outstanding at end of Trimester. Head of College (or delegate) Commence a recovery and eviction process against Residents who meets the criteria for default. Send Eviction Notification Letter, follow up with resident, notify International team.
Student Grievances
Delegation
Holder/Limit
Policy References and Administrative Notes
I2
Student Grievances (Behavioural)
Council Ensure grievance processes in place at the University. Receive reports on student grievance monitoring and recommendations for improvement. Academic Board Monitor number and focus of student grievances and consider improvements to policies. Teaching and Learning Committee Monitor number and focus of student grievances and consider improvements to policies. Student Conduct Appeals Committee Consider appeals relating to findings of Student Behavioural Misconduct and make recommendations to the Vice-Chancellor. Deputy Vice-Chancellor Review appeals from students and determine if they should be referred to the SCAC. Executive Principal Student Experience Consider recommendations relating to Student Behavioural misconduct and make a determination in accordance with policies. Student Solutions Manager Receive and investigate Student Grievances. Make recommendations regarding grievance resolutions or outcomes. Executive Principal Student Experience (or delegate) Publish information for students regarding process and opportunities to lodge complaints, grievances and feedback. Publish details of student grievance processes.
Organisational Changes 28/06/2024: Position title changed from Executive Principal Student Experience (EPStuExp) to Executive Principal Student Experience (EPSE)
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